enterprise content management, taxonomy construction

Featured Service: Taxonomy Services Planning


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Most information workers understand the need to quickly find and access the information they’re looking for. However, most information systems (like an intranet) aren’t organized as well as they should be to make this happen. Taxonomy services can help a company understand what kinds of information it has and how to organize it into topics and areas with terms and keywords that make sense for users and help everyone find what they need.

Saving users’ time makes a company’s information that much more valuable, and engaging a taxonomist—a relatively low cost—can save a company time and money on both new projects and existing web sites.

Before committing to a complete taxonomy design, a company may want or need a roadmap to determine the extent of its need and help estimate the cost of a taxonomy solution. With our Taxonomy Services Planning offering, we can put such a roadmap into a client’s hands after a three-day initial engagement in which we examine a company’s content, user needs, and how a taxonomy will benefit the client.

Here’s an outline of the process:

Day 1 – Content Audit

  • Sample existing content types – Uncover and list common types of content to help identify key concepts and keywords to be used later in taxonomy construction.
  • Interview key stakeholders – Identify and interview 4-5 key stakeholders who understand users’ information needs and can help prioritize content for classification and search.

Day 2 – Needs Analysis

  • Classify content samples – Organize key content into common types that can be used to establish initial automatic classification.
  • Prioritize user and system needs – Determine user needs and prioritize in conjunction with technical system requirements.

Day 3 – Taxonomy Evaluation

  • Determine taxonomy value – Evaluate how a taxonomy would help organize user content and how a classification would increase its findability.
  • Prioritize next steps – Prepare a prioritized list of steps to take to effectively implement a taxonomy solution.

And afterwards:

Weeks 2-24 – Ongoing maintenance

  • Once an initial taxonomy has been implemented, it must undergo ongoing maintenance. Our maintenance plan includes scheduled meeting with stakeholders, search log analysis, continued end user interviews, and cross-department reviews.

Learn more: download/view our Taxonomy Services Planning datasheet

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